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The domain name www.Praroop.com (hereinafter referred to as 'Website') is owned by Omniq Technologies Pvt Ltd (hereinafter referred to as 'Praroop'), a company incorporated under the Companies Act, 1956, with its registered office at  Laxmi Plaza, Patlipada,Thane-west,Thane, Maharashtra, India.

For the purpose of the Terms of Use (hereinafter referred to as “ToU”), wherever the context so requires, ‘you’ and ‘your’ shall relate to any natural or legal person who has agreed to become a seller on the Website by providing registration data while registering on the Website using computer systems. The word ‘user’ shall collectively imply a seller, a buyer, and any visitor on the Website and the terms ‘we’, ‘us’ and ‘our’ shall mean Praroop.

 

Platform for Transaction and Communication

 The Website is a platform that users utilize to meet and interact with one another for their transactions. Praroop is not and cannot be a party to or control in any manner any transaction between users on the Website.

 Consequently:

  1. All commercial/contractual terms are offered by you and agreed upon between you and buyers alone. The commercial/contractual terms include (without limitation) price, shipping costs, payment methods and terms, date, period, and mode of delivery, and warranties and after-sales services related to products and services. Praroop does not determine, advice, have any control, or in any way involve itself in the offering or acceptance of such commercial/contractual terms between you and buyers.
  2. Praroop does not make any representations or warranties regarding specifics (such as quality, value, and salability) of the items or services proposed to be sold, offered to be sold, or purchased on the Website. Praroop accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
  3. Praroop is not responsible for any non-performance or breach of any contract between you and buyers. Praroop cannot and does not guarantee that you and buyers concerned will perform transaction(s) concluded on the Website. Praroop shall not and is not required to mediate or resolve disputes or disagreements between you and buyers.
  4. Praroop does not make any representations or warranties regarding item-specifics (such as legal title, creditworthiness, identity, etc.) of any of its Users. You are advised to independently verify the bona fides of any particular buyer you choose to deal with on the Website and use your best judgment in that regard.
  5. Praroop does not at any point in time during a transaction between you and a buyer on the Website come into or take possession of any of the products or services offered by you, gain title to or have any rights or claims over the products or services offered by you to the buyer.
  6. At no time shall Praroop hold any right/title to or interest in the items nor have any obligations or liabilities with respect to such a contract. Praroop is not responsible for unsatisfactory or delayed performance of services, damages, or delays as a result of items which are out of stock, unavailable, or back-ordered.
  7. The Website is only a platform that can be utilized by you to reach a larger customer base to sell items or services. Praroop only provides a platform for communication and it is agreed that the contract for sale of any products or services shall be a strictly bipartite contract between you and the buyer. At no time shall Praroop hold any right/title to or interest in the items nor have any obligations or liabilities in respect of such a contract. Praroop is not responsible for unsatisfactory or delayed performance of services, damages, or delays as a result of items which are out of stock, unavailable or back-ordered.
  8. You shall independently agree upon the manner, terms, and conditions of delivery, payment, insurance etc. with the buyers you transact with.
  9. You release and indemnify Praroop and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the users on the Website and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, Praroop cannot control the information provided by other Users which is made available on the Website. You may find other user's information to be offensive, harmful, inaccurate or deceptive. Please use caution and practice safe trading when using the Website. Please note that there may be risks in dealing with underage persons or people acting under false pretense.

Use of the Website

You agree and understand and agree that Praroop and the Website merely provides hosting services to its Registered Users and persons browsing/visiting the Website. All items advertised / listed and the contents therein are advertised and listed by Registered Users

and are third party user generated contents. Praroop neither originates nor initiates the transmission nor select the sender and receiver of the transmission nor selects nor modify

the information contained in the transmission. Praroop has no control over the third party user generated contents. Praroop is merely an intermediary and does not interfere in the

transaction between Buyers and Sellers.

Selling

As a registered seller, you may list item(s) for sale on the Website in accordance with the

policies which are incorporated by way of reference in this ToU. You must be legally able to sell the item(s) you list for sale on our Website. You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics and pictures that describe your item for sale. All items must be listed in an appropriate category on the Website. All listed items must be kept in stock for successful fulfillment of sales. The listing description of the item must not be misleading and must describe actual condition of the product. If the item description does not match the actual condition of the item, you agree to refund any amount that you may have received from the buyer. You agree not to list a single product in multiple quantities across various categories on the Website. Praroop reserves the right to delete such multiple listings of the same product listed by you in various categories.

Limited License

Praroop grants seller a limited, non-transferable, non-exclusive, non-sub licensable, nonassignable and personal license to use "Powered by Praroop" and/or “Praroop.com” name and/or logo on seller’s invoice for transactions concluded on the Website. Further, Praroop grants seller a limited, non-transferable, non-exclusive, non-sublicensable, non-assignable and personal license to use “Praroop.com” name and/or logo on packing material used by Seller for delivery of Products sold on the Website.

Payment

  • Transactions, transaction price and all commercial terms such as delivery, dispatch of products and/or services are as per principal to principal bipartite contractual obligations between sellers and buyers and the payment facility is merely used by sellers and buyers to facilitate the completion of transactions. Use of the payment facility shall not render Praroop liable or responsible for non–delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after-sales or warranty services or fraud as regards the products and/or services listed on the Website.
  • You have specifically authorized Praroop or its service providers to collect, process, facilitate, and remit payments and/or the transaction price electronically or through cash on delivery (CoD) to and from buyers in respect of transactions through payment facility. Your relationship with Praroop is on a principal to principal basis and by accepting the ToU, you agree that Praroop is an independent contractor for all purposes and does not have control of or liability for the products or services that are listed on the Website and paid for by using the payment facility. Praroop does not guarantee the identity of any User nor does it ensure that a buyer or a seller will complete a transaction.
  • You understand, accept, and agree that the payment facility provided by Praroop is neither a banking nor financial service, but merely a facilitator providing an electronic, automated online electronic payment facility for receiving payment through cash on delivery (CoD), collection and remittance for transactions on the Website using the existing authorized banking infrastructure and credit card payment gateway (PG) network. Further, by providing payment facility, Praroop neither acts as a trustee nor fiduciary with respect to transaction or transaction price.

 

Payment Facility for Sellers:

You, as a seller, shall be required to dispatch the products and/or services for every transaction to the buyer within the time period as provided in the policies to ensure that the products and/or services are delivered in a timely manner. Further, seller will solely be responsible for undertaking transit insurance for products sold on the Website. For avoidance of doubt, Praroop will not be responsible for undertaking any insurance(s) for products sold by sellers on the Website.

  • A seller shall provide dispatch details to Praroop in such a manner and within a time period as provided in the policies, failing which the transaction shall stand cancelled. A seller shall dispatch the products and/or services using only an approved delivery channel which provides appropriate ‘proof of dispatch’ & ‘proof of delivery’ (PoDs) documentation. Such PoD documentation relating to delivery should be maintained by a seller for a period of twelve (12) months from the date of dispatch. The PoDs should be furnished to Praroop on demand within the time frame as notified from time to time.
  • A seller agrees that the dispatch details shall be true, correct, and duly authorized and shall not be misleading, fraudulent, false, unauthorized, illegal and shall not contain any misrepresentation of facts.
  • In case a seller fails to provide dispatch details or provides dispatch details not complying with policies, it shall result in consequences as more specifically stated in the policies and which may lead to suspension and/or termination of seller account.
  • A seller agrees that the transaction price paid by a buyer will be remitted to a seller’s bank account contingent upon the following events:
    1. A buyer confirms the delivery of products and/or services in the transaction;
    1. A buyer does not take any action on payment facility to confirm delivery within such a time period as provided in the policies despite confirmation of dispatch of products and/or services by a seller to the buyer;
    2. A buyer’s refund claim is rejected by Praroop due to any breach of the ToU, policies, and any applicable law;
    3. Remittances to a seller for successful transactions under the payment facility, excluding CoD transactions, would be in compliance with directions issued by the Reserve Bank of India (RBI) for opening and operation of accounts and settlement of payments for electronic payment transactions involving intermediaries vide its notification RBI/2009-10/231 DPSS.CO.PD.No.1102 / 02.14.08/ 2009-10 dated November 24, 2009 (‘RBI Intermediary Guidelines”).
    4. Transaction Timelines: Transaction on the Website shall be deemed to be complete only once the following action items are concluded by the respective parties as detailed below:

 

Step Action Item Days

  1. Seller to procure and ship the product(s) sold 1-21 days
  2. Logistics partner to ship and deliver the product(s) sold (post step 1) 2-7 days
  3. Buyer to confirm or return the product(s) (post step 2) 1-30 days
  4. Once the transaction is completed as stated above, the remittance to seller shall be made in accordance with RBI Intermediary Guidelines. Remittances to a seller for CoD transactions shall be made through cheque/ demand draft or online bank transfer to the seller’s bank account in accordance with above said transaction timelines prescribed in clause (e) hereinabove.

Compliance with Laws:

All online bank transfers from valid bank accounts are processed using the gateway provided by the respective issuing bank that supports payment facility to provide these services to the users. All such online bank transfers on payment facility are also governed by the terms and conditions agreed to between a seller buyer and the respective issuing bank.

Wallet

The ‘Wallet’ is a prepaid payment instrument which is associated with your account. You can maintain a balance of money with buyers (if permitted) and redeem it at your convenience.

Please note that you will be the issuer of Wallet and you shall be responsible for redeeming the money lying in buyer’s Wallet account and Praroop does not assume any risk, liability or responsibility with respect to Wallet money. You will not pay any interest on the amount maintained by a buyer in the seller-specific Wallet.

Refund of Wallet Amount

Wallet comprises three types of balances – store credit (which is a credit granted by us typically in lieu of a cancelled order), topped-up balance (which is a prepaid amount that a buyer adds to the Wallet to pay for future orders on the Website) and promotional balance (which is a credit granted by us purely for promotional or goodwill purposes). Topped-up balance as well as promotional balance added to the Wallet will be non-refundable, while store credit will continue to be entirely refundable.

Product Description

Praroop does not warrant that product description or other content on the Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

 Trademark complaint

Praroop respects the intellectual property of others. In case you feel that your trademark

has been infringed, you can write to Praroop at [email protected] or [email protected]

Jurisdictional Issues/Sale in India Only

Unless otherwise specified, the material on the Website is presented solely for the purpose of sale in India. Praroop makes no representation that the material on the Website is appropriate or available for use in other locations/countries other than India. Those who choose to access the Website from other locations/countries other than India do so on their own initiative and Praroop is not responsible for supply of products/refund for the products ordered from other locations/countries other than India and compliance with local laws, if and to the extent local laws are applicable.

 POLICIES

Seller Registration & KYC Policy

As an additional safety measure, sellers intending to register on the Website are required to provide verification documents.

Sellers whose transaction value has exceeded Indian Rs. 50,000/- (cumulative) through transactions have to complete the additional verification (know your customer or KYC) process. Till the time such an additional verification is concluded, your remittances shall be on hold and only released upon completion of the KYC process. This verification procedure is aimed to further help Praroop become a safer and secure e-commerce platform.

You need to provide valid documents for proof of identity and address of the beneficiary or bank account holder mentioned during the registration process.

 

 

Important: If you edit your bank account details after completing the KYC process, you may be required to provide verification documents again for the new bank account to avoid payment rejections and delays in reprocessing of payments. As part of the KYC process, you are required to provide one valid document for proof of identity and one valid document for proof of address.

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